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HPC | Hertfordshire Pain Consultants

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I wanted to write a letter to you because I’m so grateful to you and your team at the pain management clinc.  After spending over 15 years with the most horrendous headaches and seeing dozens of different doctors and therapists finally you have managed to get them under control.  Thank you for taking the time to genuinely listen to me and my problems.  Much appreciated.

K. R Hertfordshire

Many thanks for being so kind and understanding to my husband whilst in hospital

V.R  Hertfordshire

I wanted to take the time to thank you in all that you have done to help me, people are quick to moan but never to praise, so again I really appreciate all the care and time that you have given

S.H, Bedfordsire

Thank you for seeing and treating me urgently.  The injection was successful and we were able to go on holiday that Friday.

R.W, Hitchin, Hertfordshire

Just a note to say thank you to you all whilst my stay in day surgery.  At the moment I am free of pain ! may it continue !

J.W, Hitchin, Hertfordshire

With great appreciation for the care and trouble you have taken to provide treatment for me in your clinic.

M. P

Patient satisfaction survey 2011 -2012

Every year Dr Emmanuel carries out a survey of his patients to gauge how well they feel they have been treated. This survey is anonymous so patients can say exactly what they feel.

Dr Emmanuel's rating

Was the doctor helpful/very helpful?

100%

Rating

Did you have enough time to discuss your symptoms adequately ?

100%

Rating

Did you have sufficient opportunity to ask any questions?

100%

Rating

Did you feel able to ask all the questions you wanted to?

100%

Rating

Did you feel that the Doctor listened to you? 

100%

Rating

Were you told all you wanted to know about your condition?

100%

Rating

Did you understand everything you were told?

100%

Rating

Did you have confidence in the doctor you saw?

100%

Rating

Comments
    1. Dr Emmanuel was the first person to explain symptoms clearly
    2. Dr Emmanuel explained why I had back pain.  He was very good
    3. Dr Emmanuel was receptive, sympathetic, respectful
    4. Excellent professional service
    5. Dr Emmanuel is very good. Very satisfied with treatment, excellent
    6. Dr Emmanuel  was very helpful and explained everything clearly
    7. I was made to feel my condition was taken seriously

Patient satisfaction survey 2010 -2011

Dr Emmanuel's rating

Was the doctor helpful/very helpful?

96%

Rating

Did you have enough time to discuss your symptoms adequately ?

98%

Rating

Did you have sufficient opportunity to ask any questions?

100%

Rating

Did you feel able to ask all the questions you wanted to?

100%

Rating

Did you feel that the Doctor listened to you? 

98%

Rating

Were you told all you wanted to know about your condition?

98%

Rating

Did you understand everything you were told?

98%

Rating

Did you have confidence in the doctor you saw?

98%

Rating

Comments
  1. Extremely knowledgeable of my problems which is not normally the case
  2. Dr Emmanuel was warm and friendly and explained everything very well
  3. The doctor installed confidence and gave good clear information, felt easy to talk to.
  4. On time, but the best thing was the thoroughness of Dr Emmanuel and the consultation wasn't hurried.
  5. I now have on-going care. I have confidence in the Consultant
  6. I was treated as a person not just a number
  7. The best clinic I have ever attended
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